Terms and Conditions

 

Cancellation:

When ordering online you will receive confirmation of your order by email. Orders may be cancelled from the date you placed the order up to 14 days after receiving the goods, providing all packaging remains unopened. Returning items is at the customer’s cost. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. Please return the items to: Globe Video Films, Highfield House, 25 Saltern Road, Paignton, Devon TQ4 6NT. Please include the following information: your name and address, order number, reason for return and the date on which you received it. We will make the refund to you within 14 days.

Please note: in the event of unwanted DVDs returned to us, we reserve the right to charge an administration fee of £5.00 per title.

 

Faulty Items:

If an item is found to be faulty or not what you ordered please contact us to arrange a return.

In the case of faulty goods, a replacement will be sent. If the goods are not what you ordered, the correct goods will be sent.


Delivery Policy:

All orders are checked for damages prior to dispatch. Should your product not reach you in good condition we will be happy to replace your purchase. Please return the damaged item/s to us and upon receiving the goods we will dispatch a replacement.  Only replacements will be offered for postal damage, not refunds.

Privacy and Cookie policy:

Who we are
The party referred to as “we” or “our” or “us” in this Privacy and Cookie Policy is Globe Video Films., located at 25 Saltern Road, Paignton, TQ4 6NT.  Our data protection official is reachable at [email protected]  

If you have a general question about the website or would like to update your marketing preference or make changes to your information, please go to the Contact Us page on this website.

What information do we collect?
This section of our Privacy Policy describes the categories of information collected by Globe Video Films, whether collected automatically, or provided voluntarily by you. 
Information collected automatically: 
• your IP address
• the internet browser and device you use
• data passed through applications you may download via our website
• the date and time you visit, and how you use our website and access its content
• if you place any orders, your purchase and payment history
We use this information for a variety of purposes described below. 
Information you provide when you make a purchase:
• name
• contact details (such as e-mail address, physical address, telephone numbers)
• payment information (such as credit card or bank account details)
Information you provide if you contact us via our contact page
You may also provide personal information when you contact us via our Contact Us page (such as name and e-mail address.)
The website is not meant for use by children under the age of sixteen and children under that age are prohibited from creating an account or otherwise providing their personal information.
Why do we collect this information?
We use the information that we collect about you for the following purposes: 
• fulfil your order and provide related customer service
• inform you about products and services that might be of interest to you, 
• identify and prevent fraud
• enhance the security of our network and information systems,
• better understand how visitors use our website, and to determine the effectiveness of promotional campaigns and advertising.
Who has access to your information?
We limit access to your information to employees who have a need to use the information and are obligated to protect that information and keep it confidential.  Our website builder Create.net and third party payment gateway Worldpay have access to you information when you place an order or contact us and both these companies comply GDPR data protection and never share your information, it is for production use only. We never share your information with any third party for markting purposes.
We may also share the information as required or permitted by law, such as when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect our rights or property or those of others.
How long do we keep your information?
We only retain your personal information for as long as is necessary for the purpose for which it is provided or because we are legally required to do so. 
What rights do you have to access and control the use of your information?
You have the right to
• access your personal information 
• unsubscribe from marketing or withdraw any specific consents you gave us 
• request a copy of the personal information that is being processed by us
• have errors in your personal information corrected
• have your personal information deleted (or altered so that you are not identifiable) or to restrict the ways in which we use your information.
• lodge a complaint with your local data protection authority
How you can exercise these rights?
You can contact us by going to the Contact Us page on this website or directly via email at [email protected] to exercise any of the rights listed above.
You can also make your request by writing to Globe Video Films., located at 25 Saltern Road, Paignton, TQ4 6NT.  Please provide your name, e-mail address, mailing address and telephone number(s) and your specific request. Even if you choose to be placed on the Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail lists, we may still communicate with you using any of these methods regarding your orders, or other administrative purposes.
How do we protect your information?
We maintain physical, electronic, and procedural safeguards designed to help us protect your personal information. For example, we use Worldpay as a third party for secure payment which have Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website.
What are Cookies and why do we use them on our website?
Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain web pages.  Cookies are useful because they allow a website to recognise a user's device.  Like most websites, our website uses cookies that, among other things, let you navigate between pages efficiently, remember your preferences, and generally improve your experience on our website. They can also help to ensure that advertising you see online are relevant to you and your interests.
To ensure you get the most enjoyable experience out of using our website, as well as the full use of the online shopping and personalised features, your computer, tablet or mobile device (“device”) will need to accept cookies.
If you don’t accept cookies, some functions on our website will not work.
How can you manage which cookies are placed on your device?
Cookies allow you to take advantage of some of our website's essential features and we recommend you leave them turned on. Please be aware that if you disable or delete certain cookies our website will not work properly.
The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
If you want to know more about Cookies – see www.allaboutcookies.org  
Changes to this Privacy and Cookie Policy
Globe Video Films may revise this Privacy and Cookie Policy from time to time by posting a revised Privacy and Cookie Policy on our website. We reserve the right to modify this policy at any time, so please review it frequently.