Cancellations & Returns

 

Cancellation:

When ordering online you will receive confirmation of your order by email. Orders may be cancelled from the date you placed the order up to 14 days after receiving the goods, providing all packaging remains unopened. Returning items is at the customer’s cost. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. Please return the items to: Globe Video Films, Highfield House, 25 Saltern Road, Paignton, Devon TQ4 6NT. Please include the following information: your name and address, order number, reason for return and the date on which you received it. We will make the refund to you within 14 days.

Please note: in the event of unwanted DVDs returned to us, we reserve the right to charge an administration fee of £5.00 per title.

 

Faulty Items:

If an item is found to be faulty or not what you ordered please contact us to arrange a return.

In the case of faulty goods, a replacement will be sent. If the goods are not what you ordered, the correct goods will be sent.


Delivery Policy:

All orders are checked for damages prior to dispatch. Should your product not reach you in good condition we will be happy to replace your purchase. Please return the damaged item/s to us and upon receiving the goods we will dispatch a replacement.  Only replacements will be offered for postal damage, not refunds.